Refund policy

Returns & Refunds at CozySleepwear

At CozySleepwear, your comfort and satisfaction are our highest priorities. We understand that shopping online requires trust, and we are committed to making your experience as smooth and reassuring as possible.

If for any reason you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

Items must be unused, unworn, and unwashed
Items must be in their original condition
All original tags must be attached
Items must be returned in original packaging
Proof of purchase (order confirmation or receipt) is required

For hygiene reasons, we cannot accept returns on:

Worn or washed sleepwear
Items with visible signs of use
Final sale or clearance items (if marked as final sale)
Gift cards

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, please contact our support team at:

support@cozysleepwear.store

Please include:

Your order number
The item(s) you wish to return
Reason for return
Photos (if item is defective or damaged)

Our team will respond within 24–48 business hours with return instructions.

Please do not send items back without prior approval.

Refund Process

Once we receive and inspect your return:

You will receive an email confirmation
Approved refunds will be processed within 5–10 business days
Refunds are issued to your original payment method

Please note:

Original shipping fees are non-refundable
Return shipping costs are the customer’s responsibility (unless item is defective or incorrect)
Processing times may vary depending on your bank or payment provider